Tuesday, 9 March 2021
Daniel Hobbs, Consultant
Recent reforms in aged care, mental health and disability services have placed great pressure on Australia's for-purpose social sector.
Created to care for and embrace the most vulnerable in our society, non-government, non-profit organisations are now themselves experiencing challenges for which they are neither prepared nor resourced. Reform may have been necessary, but we know achieving long-term change is not just a matter of flicking a policy switch.
Social sector organisations most often started life thanks to a government grant. Their service model, culture and processes evolved in response to this context. The move from bulk government funding to client directed care means charities are now required to function as businesses. This is a big change. Meeting client needs in a market driven environment is quite different to acquitting a grant to government.
An understanding of business principles and processes, market behaviour, media and strategic communication, public policy, political decision-making and corporate affairs is now as integral to the success of an aged care or disability services provider as it is to a commercial business.